Alani FAQs
Answers to common questions from our clients. Please contact us if you have any additional questions.
Our Policies
Can I cancel or reschedule my appointment?
Of course! We request that you do so at least 48 hours in advance to protect our providers’ time. No-shows or appointments re-scheduled or cancelled within 48 hours will be subject to a $75 fee.
What payment types do you accept?
We accept most major credit and debit cards, cash, Alani gift cards, Alle/Aspire, and Cherry payment plans.
Do you accept gratuities?
What’s your refund policy?
If you have had a treatment that you are unsatisfied with, please contact us. We assess refunds on a case-by-case basis and will be sure to address any concerns immediately.
When should I arrive for my appointment?
Memberships
How does the Alani Inner Circle Membership work?
Just pay one $99 annual fee to get access to membership pricing and perks for the year! Your annual membership will renew automatically. If you’d like to cancel, just do so at least 30 days prior to your renewal date.
How does the Alani Inner Circle PREMIER Membership work?
You will be charged a monthly payment of $200, which will be credited to your Alani funds wallet to use on anything at Alani from products to treatments. This membership does not require an annual fee to join, and you have access to all membership pricing and perks! Plus – an upgraded birthday gift, only for our premier members: Your choice of Cool Peel Treatment ($450 value), DiamondGlow Facial ($200 value), or Alani Signature Facial (~$95 value)